SOLUTIONS TO COMMON PROBLEMS

Access logs

"I can't find my access log!"

 They are in your home directory, this is the directory you are in when you first logon.

Error logs

"I can't find my error log?"

 We don't keep error logs for performance reasons. They can be added to your local domain if you need them. Consult sales for the nominal setup fee.

Cgi-bin scripts

"Where do I put my cgi-bin scripts?"

 Put them in the subdirectory cgi-bin which should be under your www directory.

Perl scripts

"I am being told file not found"

"I am being told No such file or directory"

Upload your Perl script in ascii mode, not binary mode.

Sometimes it seems like this is asked about once a day, so we're going to repeat it, loudly.

Upload your Perl script in ascii mode, not binary mode. 

"I get errors such as

Literal @sdfsdf now requires backslash at ./test.rob line 2, within string
Execution of ./test.rob aborted due to compilation errors."

Place a "\" before such offending @ characters. This is an incompatibility between Perl 5 and Perl 4.

Anonymous ftp

"Where should I store files for anonymous ftp access?"

Put files in the directory named anonftp/pub. This will allow a file to be accessed by a customer with ftp://yourdomain.com/pub/your-file-name.

For security the following applies

• Only the incoming directory can be written to anonymously
• Subdirectories are not creatable
• The incoming directory is not readable by people dropping files there

Don't have permission to access

This error message means that you are missing your index.html file.

Note that files that start with a "." are hidden files. To see them, type ls -al at shell prompt.

If you wish to ftp this file in, go to the /home/fred directory assuming your userid is fred.

I get a forbidden when trying to access my site

This error is generally because you have not placed a default page in the main directory. A default page must be called index.htm, or default.htm and it should be your main page